Video Training / IT and Programming for PC Tutorials →Dynamics 365 Customer Service Expert [ 2025 ]

Microsoft Dynamics 365 Customer Service, Dynamics 365 CRM, Dynamics 365 Contact Center, Customer Service Copilot, MB-230
What you'll learn
Understand Complete Case Management
SLAs & Entitlements
Customer Service Copilot
Copilot Studio with Customer Service
Dashboards & Reports
KB Articles Managements
Requirements
Basic Understanding of Customer Service
Description
The Dynamics 365 Customer Service course focuses on Demonstrations and covers key topics. It's also an Excellent Resource for MB-230 exam preparation. Customer Service one of widely adopted Module of Dynamics 365 Customer Engagement (CE) / CRM.This Course Includes Setting of environment Importing Data Customer Management. Case Management Service-level agreements (SLA) Entitlements for Service terms knowledge base Management Copilot Studio Integration AI & Copilot Features Dashboards & ReportsModel Driven Power Apps This Course is suitable for End users , Power Users , Functional Consultant , Technical Consultants and Also for Admins.This course is also suitable for Dynamics 365 Contact Center users, since many features are shared between both products. I have also included Some of Demonstrations for Sales Hub App so that you also get an Idea for Microsoft Dynamics 365 Sales and it compares with Dynamics 365 Customer Service.After doing this course you will be fully confident to use Microsoft Dynamics 365 Customer Service to its full potential.This Course will Also help you to clear you Exam MB-230 easily .Since Microsoft regularly updates its products, I plan to update this basic course monthly by adding added content. I will be happy to help you further based on your queries, feel free to reach me on

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Wish you all the Best
Who this course is for
Customer Service Professionals
Customer Service Functional Consultants
Homepage
https://www.udemy.com/course/dynamics-365-customer-service/