Video Training / Business and Marketing Tutorials →Excellent Customer Service

What you'll learn
Understand the importance of effective communication in customer service
Learn how to build rapport through relationship building
Dealing with difficult people and situations
Taking care of yourself by learning how to stay calm in difficult situations
Requirements
No experience needed
Description
STUDY IN YOUR OWN TIME with the comprehensive Excellent Customer Service Online CourseEXCELLENT CUSTOMER SERVICE – 1.5 CPD HoursThis online course will give delegates an understanding of the importance of Customer Service for both the organisation and the individual. It will give them the tools and understanding to create strong and lasting customer relationships with internal and external customers. They will learn how to handle difficult situations and upset customers and how effective customer service will be productive for both them and the organisation.Course Content:Understand the importance of effective communication in customer serviceLearn how to build rapport through relationship buildingDealing with difficult people and situationsTaking care of yourself by learning how to stay calm in difficult situationsWho will this package benefit?Anyone who wants to learn to importance of effectively communicating with their peers and superiors, trainee accountants and administrators that have recently joined the workplace as well as organisations and individuals who want to improve customer service and build long term customer relationships.Business professionals that require the skills to make successful presentations will also benefit from this self-study package as well as practitioners who may benefit from learning shortcuts that will enable them to use Microsoft Excel and Word more effectively and efficiently.
Overview
Section 1: Preview
Lecture 1 Introduction
Section 2: Excellent Customer Service
Lecture 2 Lecture 1
Lecture 3 Lecture 2
Lecture 4 Lecture 3
Lecture 5 Lecture 4
Lecture 6 Lecture 5
Anyone who wants to learn to importance of effectively communicating with their peers and superiors


Homepage

https://www.udemy.com/course/excellent-customer-service-s/