Video Training →How To Troubleshoot It Issues

Real world exercises and Methodologies
What you'll learn
How to get hands-on experience troubleshooting by learning a proven problem-solving methodology
How to quickly identify, isolate and remediate technical support problems.
How to confidently explain and resolve difficult technical issues
How to become a more proficient critical thinker
Requirements
1 year technical support experience
Description
** BRAND NEW AND UPDATED COURSE FOR WINTER 2021! **What was my first professional job straight out of college? Help Desk!Yup, I landed the job in the office of computing services (OCS) and my chief roll was to troubleshoot all the computer problems for the faculty at my university. It was a fun job, I got to know the professors more (which helped with grades... ahem... hahah kidding) but more importantly I learned how to quickly diagnose and resolve complicated issues.This course is my best work yet. In it you'll get real world exercises and proven methodologies and techniques for not only solving technical issues but thinking critically through complicated problems. Come walk with me step-by-step as I teach how to use Sysinternals tools such as Process Monitor, Process Explorer and more. You'll learn how to use Wireshark to troubleshoot networking issues and more! Whether your a beginning help desk technician or a season security analyst, "How to Troubleshoot IT Issues" is the perfect course to add to your learning utility belt. Everything you need to become a proficient and professional IT technician is included - nothing is left out.Let's do this! I can hardly wait to show you what I've prepared for you.New lectures are being added monthly! How to fix your Slow PC lecture was added 11/01/2021, next lecture drops 12/01/2021.
Overview
Section 1: Basic Troubleshooting Methodology
Lecture 1 Isolate: How to Thoughtfully Compartmentalize Problems
Lecture 2 Reproduce: Determine if you can reliably reproduce the issue
Lecture 3 Reboot: Examine Why Rebooting Often Works
Lecture 4 Reinstall: Explore why installing software again can fix most issues.
Lecture 5 Reimage: Nuke from high-orbit. We are approaching last resorts!
Lecture 6 Replace: When all else fails, replace the device!
Section 2: Basic Troubleshooting Levels
Lecture 7 Level 1: Critical Thinking: How to logically think through the problem
Lecture 8 Level 2: Verbal Exploration: Talking out the problem
Lecture 9 Level 3: Diagram Techniques: Mind mapping toward solutions!
Section 3: Basic Troubleshooting Exercises
Lecture 10 Slow PC
Help Desk Technicians,Tier 1 Support Analysts,Call Center Analysts,SOC Analysts,IT Managers,IT Directors


Homepage

https://www.udemy.com/course/how-to-troubleshoot-it-issues/