E-Books →Stellar Customer Service How to Keep Them Coming Back for More

Who is the most important employee in a company? The CEO? The CFO? No. The most important employee is the customer service representative.
Customer service reps are the face of your company. They are the people that the public sees and deals with. Their attitude and behavior will dictate whether customers come back a second (or third) time.
How to understand customersHow to lead and empower a customer service teamHow to give customers what they wantThe path to extraordinary serviceThe power of active listeningHow to deal with difficult customersHow to keep your own emotions at bay with obnoxious peopleThe role of compromise in customer relationsTips for sticky situationsFollow-up to ensure repeat businessAnd much, much more!
In an ever-evolving technological era, the role of employees in a business-and how they handle the people who buy your product or service-ironically becomes far more important than ever before. As it becomes easier to lose sight of the people factor, the more you need to focus on it.
More than 3 million organizations and 13 million individuals-from startups to the Fortune 500-choose Pryor Learning because it provides more for their training dollars than anyone else. Pryor Learning is the wise choice for igniting, upgrading, and upskilling professionals of all levels.
Stellar Customer Servicegives you access to the wisdom and expertise of Pryor Learning in enhancing customer service at all levels and all industries. Anyone whose job has a public interface-and anyone who manages personnel who do-will find this book a concise, enjoyable, and indispensable guide.