E-Books →Teams Phones Telephony and Voice Solutions

Throughout each chapter, you'll follow "Sarah," an everyday office professional tasked with transforming her company's telephony. Her real-world trials-setting up new hardware, migrating from a long-standing PBX, ensuring call quality for a global workforce, and maintaining E911 compliance-highlight the common pitfalls and solutions you need to succeed. You'll learn how to tackle international rollouts, unify calls with chats and meetings, and even preview cutting-edge AI features that can automatically capture call summaries.
Whether you run a small firm hoping to save costs with streamlined calling or a global enterprise merging multiple telecom providers, Teams Phones offers a step-by-step roadmap for migrating to a next-generation voice environment. By the end, you'll be ready to elevate your organization's call experience, reduce reliance on outdated phone gear, and harness all the collaboration benefits Microsoft Teams has to offer.