E-Books →The Service State Rhetoric, Reality and Promise

Free Download Patrice Dutil, Cosmo Howard, John Langford, Jeffrey Roy, "The Service State: Rhetoric, Reality and Promise"
English | 2010 | ISBN: 077660743X | EPUB | pages: 223 | 0.5 mb
A systematic evaluation of Canadian efforts to modernize government service delivery. In the past ten years, Canadians have witnessed a renaissance in the delivery of government services. New service organizations are cropping up across the country and accomplishing extraordinary things. Efforts are being made to consult citizens on how to improve and integrate services. Considerable resources are being invested in measuring and showcasing performance improvement. This book probes the central dimensions of service reform efforts from a variety of perspectives and answers some pressing questions: How can we make better decisions about service delivery? How should we measure service delivery performance? How should we engage users of government services? How can we create a service culture? How can we use the internet more effectively?