E-Books →Building an Effective Incident Management Program (Early Release)

But where do you begin? What elements does your program require? Who should be in charge?
In this practical book, seasoned professionals Michael Kehoe and David Cintz, who build, maintain, and run incident management programs for Confluent and LinkedIn, show you how to create a program that's effective, efficient, scalable, and automated-regardless of the size of your organization. You'll also learn how to tailor the program to meet the specific needs of your company as it continues to grow.
This book will help you
Understand the importance and benefits of an incident management program
Create an effective incident categorization system and after-incident review program
Create an effective automation strategy for incidents
Build a comprehensive on-call program and train engineers