E-Books →Calming Upset People with EAR How Statements Showing Empathy, Attention, and Respect Can Quickly Defuse a Conflict

Following on the success of his widely-known BIFF Response® method and books for written communication, this new book on EAR Statements for verbal communication will come in handy in all kinds of upset situations: family conflicts, workplace disputes, neighbor controversies, and any other setting. A simple statement communicating empathy, attention and/or respect to an angry, sad, mentally ill or any upset person at any time can work wonders in minutes. Yet it's not as easy as it looks. It takes practice and this book gives over twenty examples of applying this method in families, communities, customer relations, workplace, political discussions, business, police encounters, racial conflicts, schools, mental health settings, and others.
Empathy, attention and respect are what all people are looking for, especially when upset or in a conflict. This book will give you the details of how to calm upset people with EAR every day.