E-Books →Modellierung und Simulation von IT-Dienstleistungsprozessen
Published by: book79 on 22-06-2026, 05:10 | 
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Modellierung und Simulation von IT-Dienstleistungsprozessen By Christian Bartsch
2010 | 374 Pages | ISBN: 3866445245 | PDF | 7 MB
Eine der Ursachen f?r die ungenaue Bestimmung von Service-Levels in IT-Dienstleistungsvereinbarungen liegt in der informellen Repr?sentation von IT-Dienstleistungsprozessen. In der Arbeit wird eine integrierte Methode entwickelt, mit der Dienstanbieter verschiedene Qualit?tsmerkmale von IT-Dienstleistungen und die zu ihrer Erbringung ben?tigten IT-Dienstleistungsprozesse modellieren und simulieren k?nnen.
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