Audio Books →Empathy Works The Key to Competitive Advantage in the New Era of Work [Audiobook]

English | ASIN: B09XNSJB4L | 2022 | 7 hours and 57 minutes | MP3 | M4B | 218 MB
The Future of Work has arrived. And it's powered by empathy. We are in a period of change. We need to think and act differently. In Empathy Works, work futurist, international keynote speaker, popular online course instructor, and workforce consultant Sophie Wade shows you why empathy is a critical corporate value, mindset, and skill for improving engagement and productivity, and achieving sustained growth as we emerge from the pandemic. Sharing data and insights from brain science, organizational psychology, as well as real situations, stories, and solutions from around the world, Wade guides you through the steps to cultivate empathy throughout both the Customer Journey and the Employee Journey—encompassing culture and leadership, managing distributed workers, fostering effective sales teams, and bridging generations.